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Email accounts hacked

One of my colleagues woke up to a this nightmare – her GMail and Yahoo Mail accounts, both got hacked. What next? – she contacted Google to gain access to her accounts again and gets the following email from Google:

Thank you for your report. We've completed our investigation. Because our investigation was inconclusive, we can't provide you with access to this Google Account. At Google we take privacy and security of our users very seriously. For this reason, we're unable to reveal any further information about the account you'd like to access.

To continue using Google Accounts, please visit

and create a new account.

We apologize for any inconvenience and appreciate your cooperation and understanding.

The Google Team

Note: if you use AdWords, AdSense, or Google Checkout with your account, please contact AdWords, AdSense or Checkout support directly at these URLs:





Please don't reply to this email, as we won't be able to review your response. If your question wasn't answered, please search or browse the Google Accounts Help Center at



  • Change your passwords often and use antivirus software
  • Don’t use GMail as a repository for storing sensitive information/documents
  • Remember, Google has great customer service along with great products (!)

Filed under: Work

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